The detailed terms are outlined in the T&Cs.
Since they are in German, here’s the basic rundown in English:
Exchanging and Returning Ready-to-Wear Products
We’ll exchange your Hosn, no questions asked. Well, actually we’ll ask you what to improve to make sure the exchange fits your perfectly. If the size you’d like to exchange for is not in stock, we’ll put it on backorder and send them as soon as they are available again. Shipping costs for returns will be on you. To avoid exchanges we are maintaining a detailed Measurement Guide. Please contact us for any questions.
For ready-to-wear orders which are in stock, the general return policy as governed by local law is applicable. In general, that means you can try your new favourite Hosn and send it back to us for whatever reason (not that we can think of one) and we’ll return your money. Shipping costs for returns will be on you.
For ready-to-wear pre-orders, we use your investment for production and will send the products as soon as they are available. So we can’t return your investment as soon as production has started. If we don’t meet the minimum order quantities, we’ll refund your investment. But surely, more Hosn will roam the world.
Exchanging and Returning Bespoke and Made-to-Measure Products
For custom-tailored products, we’ll create your new favourite garment asap and send it to you after we are satisfied with the quality check. Since there is literally one single person in the whole world who should be wearing them, there are no returns on tailored products.
We do however offer to take measurements for you, then check them for plausibility, compare to photos according to our Bespoke Hosn Measurement Guide, offer the option of try-on sizes for additional certainty, and to cover the costs of adjustments until they fit you perfectly.
If you have any questions or concerns, we are here.