The detailed terms are outlined in the T’s & C’s.
Since they are in German, here’s the basic rundown in English:
For ready-to-wear pre-orders, we use your investment for production and will send the products as soon as they are available. So we can’t return your investment as soon as production has started. If we don’t meet the minimum order quantities, we’ll refund your investment. But surely, more Hosn will see the light of day.
For custom-tailored products, we’ll create your new favourite garment asap and send it to you after we are satisfied with the quality check. No returns on bespoke products, since there’s literally one single person in the whole world who should be wearing them.
For ready-to-wear orders which are in stock, the general return policy as governed by local law is applicable. In general, that means you can try your new favourite Hosn and send it back to us for whatever reason (not that we can think of one) and we’ll return your money. Shipping costs for returns will be on you.
If you have any questions or concerns, we are here.