Returns & Exchanges Policy

We do our best to offer the greatest possible flexibility, not only with Hosn, but also in your purchasing process.

The following points are valid in addition to our T&Cs.

Return Policy for Consumers

Exchanging and Returning Ready-to-Wear Products

For ready-to-wear orders, you can try your new favourite Hosn and send it back to us for whatever reason (not that we can think of one) within 14 days.

Please treat the Hosn properly. Dirty or smelly products cannot be refunded. We have received Hosn reeking of cigarette smoke, or covered in animal hair (and it’d be so easy to wipe it off..). These products cannot be sold to other agents in accordance with our quality standards.

Finding Your Perfect Fit

We’ll exchange your Hosn, no questions asked. Well, actually we’ll ask you what to improve to make sure the exchange fits your perfectly. If your size is not in stock, we’ll put it on backorder and send them as soon as they are available again.

We also offer an optional Pickup-and-Exchange service by UPS where we send you your new size and you return previous size directly upon delivery.

To avoid exchanges we are maintaining a detailed Measurement Guide. Please contact us for any questions before or after your order.

Shipping Costs

Shipping costs for returns and exchanges will be on you. If you’re sending pay-on-delivery, we will deduct the amount from the refund amount.

Please note that you bear the risks for return shipments, e.g. if a shipment is lost. Please keep a tracking number of the return.

Also, we cannot refund shipping costs that we have already paid. These are also displayed during your order and are:

EUR 7,90 for shipping to Austria.
EUR 14,90 for shipping in the EU.
EUR 24,90 for worldwide shipping.


For pre-orders, e.g. orders placed on crowdfunding platforms or when using a pre-order coupon, we use your investment for production and will send the products as soon as they are available. Since quality manufacture takes time, our low pre-order prices are a Thank You for investing in the next generation of Hosn. If we can’t produce your order, we’ll refund your investment in full. But surely, more Hosn will roam the world.


Exchanging and Returning Bespoke and Made-to-Measure Products

For custom-tailored products, we’ll create your new favourite garment asap and send it to you after a satisfactory quality check. Since there is literally one single person in the whole world who should be wearing them, there are no returns on tailored products.

We do however offer to take measurements for you, then check them for plausibility, compare to photos according to our Bespoke Hosn Measurement Guide, offer the option of try-on sizes for additional certainty, and to cover the first adjustment so they fit you perfectly.


Return Policy for Companies

There is no return policy for company purchases.


If you have any questions or concerns, we are here.